Frequently Asked Questions

Uganda is generally a safe and welcoming country, with no major civil unrest or rebel activity. However, due to the ongoing COVID-19 pandemic, it is recommended to take necessary precautions such as wearing a mask and maintaining social distancing to protect yourself and others. In addition, it is advised to stay with a guide when exploring the streets or traveling at night for added safety. Overall, Uganda is a hospitable and friendly nation, with its people happy to assist visitors

Obtaining a visa to Uganda or Rwanda can be done through an online application process. The official website for the application to Uganda is https://visas.immigration.go.ug/. The official site for the visa to Rwanda is https://irembo.gov.rw/user/citizen/service/dgie/request_a_visa. If one is interested in a package that covers Uganda and Rwanda, please visit the official visa site for Uganda (stated here earlier) and select East African Tourist Visa.

After uploading the necessary documents, the visa approval should be sent to your email within 2 to 7 days.

It is important to carefully review the requirements and follow the instructions provided on the website(s) to ensure a smooth and successful visa application process.

Our group tours typically accommodate groups of 3 to 18 people. However, we have the capacity to handle larger groups if requested. By offering customized tours for larger groups, we can ensure that all of your travel needs are met and that you have a memorable and enjoyable experience. We pride ourselves on our ability to accommodate groups of all sizes and tailor our services to meet your specific needs and preferences.

The mandatory vaccination for travelers to Uganda and Rwanda is against Yellow Fever. It is important to note that due to the ongoing COVID-19 pandemic, it is highly recommended to also obtain a COVID-19 vaccine for your own safety and to facilitate travel. Upon arrival in Uganda or Rwanda, you will be required to present both your Yellow Fever vaccination certificate and your COVID-19 vaccination certificate. If you have not been vaccinated against COVID-19, a negative PCR certificate obtained within 72 hours of arrival will be required.

While we cannot guarantee that you will see gorillas on a single day’s trek, we can assure you that the chances of seeing them are high. In the rare event that you are unable to spot gorillas on your first attempt, the wildlife authority of Uganda allows you to try again the following day without having to purchase a new gorilla permit. We have not encountered a situation where a visitor has been unable to see gorillas after a single attempt. By choosing to go on a gorilla trek with us, you can have confidence in the likelihood of a successful and rewarding wildlife viewing experience.

At Mukisa Safaris Uganda, we believe that women can safely travel in Uganda or Rwanda, and we make it even more welcoming for solo female travelers by offering tours led by female guides. Our female guides are knowledgeable, experienced, and committed to providing a safe and enjoyable experience for all of our guests. We understand that traveling as a woman can sometimes come with unique considerations, and we strive to create a welcoming and supportive environment for all of our travelers. We encourage women to confidently and comfortably explore all that Uganda and Rwanda have to offer with us.

There are no strict dress code requirements, and travelers are free to dress in a way that makes them feel comfortable. However, it is important to consider cultural norms and customs when choosing your attire.

In general, it is respectful to dress modestly, especially when visiting religious sites or more rural areas. Additionally, consider the practicalities of your destination, such as the climate and level of physical activity involved in your travel plans.

Dressing appropriately can help ensure a more enjoyable and comfortable trip for yourself and those around you.

While there is no required or set amount for tipping, it is a common and appreciated practice in the tourism industry in Uganda/Rwanda. Tipping is a way to show appreciation and gratitude for exceptional service received, and it is up to the individual traveler to decide the amount that feels appropriate to them. Keep in mind that tips can be an important source of income for service industry workers and are often greatly appreciated. Tipping is not mandatory, but it is a thoughtful and generous gesture that can go a long way in showing your appreciation for the people who make your trip memorable.

The itinerary which we send to you during the discussion of your travel request is good enough to act as an invitation letter. Kindly use that.

You can fill in any tour destination mentioned in your itinerary. It could be Entebbe, Murchison Falls, Kampala, Kibale, or Bwindi.

Yes, in the event you book a private tour you will travel privately. We guarantee that we will not add any other person to your vehicle. You will be in the company of your guide and driver. Should we have an intern or apprentice who is learning, we will let you know and ask you to admit them to your tour.

No, you will not get infected with Malaria for as long as you sleep under the mosquito nets that will be provided at the hotels/lodges. Further, malaria-transmitting mosquitoes are not active during day time. As a precautionary measure, you may apply some insect repellent during the day, especially when you are in the savannah parks and the forests.

Travel to Uganda can be done any time of the year. The dry months of January February, June, July, August, September, and December are usually ideal for wildlife tours.

Considering that we work with the government and other service providers, we advise that you instead consider rescheduling your travel. With such an option, you do not lose much money in cancellation fees. However, if you insist that we refund money, we will be happy to refund though subject to the refund and cancellation policies of the company, government, and the service providers. 

 Yes, you will have electricity at the lodges/hotels you will be staying in. You will also have internet while aboard our safari vehicles and at some of the lodges/hotels.

Most of the hotels/lodges accept payment by card. It is however advisable that you carry some pocket money/cash to cater to any needs. This could be $500 to $1000 or even more depending on your budget and needs. Most Commercial Banks have ATMs that accept visas. Mastercard and Interswitch cards.